Shipping & Returns
Last updated: November 2026
Shipping
We currently ship within the United States. Orders are typically processed within a few business days; you will receive a confirmation email with tracking once your order ships. Delivery times depend on the carrier and destination.
Shipping Costs
Shipping costs are calculated and shown at checkout before you pay.
Returns
Unworn, unwashed items with original tags may be returned within 30 days of delivery. Please contact us first to receive return instructions.
Refunds
Once your return is received and inspected, refunds are issued to the original payment method. Original shipping charges are non-refundable unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If something arrives damaged or isn't what you ordered, email us with your order number and a photo and we'll make it right.
Wholesale Orders
Shipping and return terms for wholesale orders are provided with each line sheet and order confirmation.
Contact
Velvet Grove INC, 1790 38th St, 1st Floor, Ste 110, Boulder, CO 80301, USA · [email protected]